Privacy Policy
Everything you need to know about how we process and protect your personal data.
1. About ISTANET.GR
Welcome to the ISTANET.GR Privacy Policy. We respect your privacy and are committed to protecting the personal data you provide to us or that is collected when you use our website and services.
This Privacy Policy explains how we collect, use, store, protect and, where necessary, disclose your personal data when you visit our website, create an account, place an order or use hosting, domain name, email, SSL, technical support and related internet services.
This policy applies to customers, potential customers, visitors, website users, users of ISTANET.GR applications or services, as well as third parties who may receive services contracted by one of our customers or partners.
Depending on the case, ISTANET.GR may act either as the controller of your personal data or as a processor when processing data under a contractual obligation towards a customer who acts as the data controller.
By using the ISTANET.GR website and services, you acknowledge that you have been informed of this Privacy Policy.
2. Data protection contact
For matters concerning this Privacy Policy, your personal data or the exercise of your legal rights, you may contact us through the contact details of ISTANET.GR.
Trade name: ISTANET.GR
Contact details: info [at] istanet.gr or through the contact form available on our website.
You have the right to lodge a complaint with the competent data protection supervisory authority. In Greece, the competent authority is the Hellenic Data Protection Authority. However, we would appreciate the opportunity to review and handle your request before you approach the authority.
3. What this Privacy Policy covers
This Privacy Policy applies to all personal data that we collect from and about you through ISTANET.GR services.
It applies to users who visit the website without registration, users who have created an account, customers with active services and persons who contact us for information, technical support or commercial requests.
ISTANET.GR services are not directed to children and we do not knowingly collect personal data from children under the age of 16.
4. What personal data we collect
ISTANET.GR may collect data necessary for the provision of its services and the proper operation of the website and client area.
Registration and account data: first name, last name, business name, email, phone number, address, country, billing details and other information submitted during account creation or service ordering.
Service data: information about domain names, hosting packages, email accounts, SSL certificates, technical requests, orders, invoices, payments and support.
Communication data: contact form messages, support tickets, emails, conversations, service notes and relevant communication history.
Technical and activity data: IP address, browser type, operating system, device information, access logs, date and time of login, pages visited and actions performed within the client area.
Public data: content that you may publish in public areas of services, where such functionality is provided.
Social media data: if you choose to interact with ISTANET.GR through social media, we may receive data that you have allowed the relevant platform to share.
5. What we do not collect
We do not collect full card or bank account details when payment is made through a third-party payment provider. Such information is entered in the environment of the relevant provider and is governed by that provider’s own privacy policy.
We do not ask you to send us sensitive personal data, such as information about racial or ethnic origin, political opinions, religious beliefs, health, criminal record or trade union membership.
6. How we use your personal data
We use the personal data we collect in order to provide, manage and support ISTANET.GR services.
In particular, we use your data for:
- creating and managing a customer account,
- processing orders and activating services,
- registering, renewing, transferring or managing domain names,
- providing website hosting, email, SSL and related services,
- issuing invoices and performing financial administration,
- providing technical support and responding to your requests,
- informing you about expirations, renewals, security issues or service changes,
- improving the website, services and user experience,
- protecting the security of systems, infrastructure, customers and third parties,
- complying with legal, tax, accounting or regulatory obligations.
With your prior consent, we may use your contact details to send updates, offers or commercial communications regarding our services.
You may withdraw your consent for commercial communications at any time through unsubscribe instructions, available settings or by contacting us.
7. Anonymous and statistical data
We may use anonymous or aggregated data that does not directly or indirectly identify a specific person for statistical, technical, operational or business purposes.
8. Legal basis for processing
We process your personal data only where there is a lawful basis under applicable data protection legislation.
Performance of a contract: where processing is necessary for account creation, order processing, service provision, technical support or management of our relationship with you.
Legal obligation: where we are required to retain data for tax, accounting, regulatory or other legal reasons.
Legitimate interest: where processing is necessary for the security of our systems, fraud prevention, infrastructure protection, risk management, support of business operations or defence of legal rights.
Consent: where you have given clear consent for specific processing, such as commercial communications or non-essential cookies.
Where processing is based on your consent, you have the right to withdraw it at any time, without affecting the lawfulness of processing carried out before withdrawal.
9. Necessity of providing data
The provision of certain data is necessary for the provision of our services. If you do not provide the necessary information, we may not be able to create an account, process an order, provide technical support or activate a service.
Providing data for marketing purposes is optional.
10. How we protect your personal data
The security of your personal data is a priority for ISTANET.GR. We implement appropriate administrative, technical and organizational measures to protect data against loss, theft, unauthorized access, disclosure, alteration or destruction.
Measures may include controlled system access, secure connections, event logging, access restrictions to authorized personnel, technical security procedures, backups and internal data protection policies.
Although we take reasonable protection measures, no method of data transmission or storage on the internet can guarantee absolute security.
11. Who may access your data
Your personal data may be accessible only to persons or partners who need such access for the provision of our services or for a lawful purpose.
We may disclose data to:
- hosting, data center, cloud or technical service providers,
- domain name registrars and TLD registries, where required for domain registration or management,
- payment providers, banks or financial administration partners,
- accountants, legal advisors or technical partners,
- public authorities, where required by law or lawful request.
Partners acting as processors are required to process data only according to our instructions and applicable legislation.
12. International transfers
Your personal data may be transferred to countries within or outside the European Economic Area, where required for service provision, use of technical providers, system operation or compliance with legal obligations.
Where a transfer outside the EEA takes place, we take reasonable and appropriate measures to ensure that required personal data protection safeguards apply, such as contractual clauses or other lawful mechanisms.
13. Your rights
Under applicable personal data protection legislation, you have rights regarding the personal data concerning you.
Depending on the case, you may request:
- access to your personal data,
- rectification of inaccurate or incomplete data,
- erasure of data, where legal conditions apply,
- restriction of processing,
- objection to processing,
- data portability, where applicable,
- withdrawal of consent, where processing is based on consent,
- submission of a complaint to the competent supervisory authority.
To exercise your rights, we may request additional identification information in order to protect your data from unauthorized access.
Even after account deletion or cancellation, certain data may be retained for as long as required by legal obligations, tax reasons, technical security, dispute resolution or defence of legal rights.
14. Cookies and tracking technologies
The ISTANET.GR website may use cookies and similar technologies for proper operation, security, preference storage, traffic analysis and, where consent exists, commercial or advertising purposes.
Essential cookies are necessary for the operation of the website and services. Non-essential cookies are used only where permitted and according to the user’s consent choices.
You may manage or disable cookies through your browser settings or through an available cookie management mechanism, where provided on the website.
15. Data retention period
We retain your personal data only for as long as necessary for the purposes for which it was collected, for service provision, compliance with legal obligations, dispute resolution and protection of legal rights.
After the retention period ends, data is deleted, anonymized or aggregated in a way that does not allow identification of a specific person.
16. Updates to this Privacy Policy
ISTANET.GR may modify or update this Privacy Policy when required, indicatively due to changes in legislation, our services, technical procedures or the way we process personal data.
The current version of the Privacy Policy is published on our website. In case of material changes, relevant notice may be provided through the website, client account or another appropriate channel.
17. Contact us
For any question regarding this Privacy Policy, the processing of your personal data or the exercise of your rights, you may contact ISTANET.GR.
Email: info [at] istanet.gr
Contact form: through the website www.istanet.gr
Please ensure that your request includes a clear description of the matter, your contact details and the information necessary for proper handling.
18. Business details
Trade name: ISTANET.GR
Website: www.istanet.gr
Contact email: info [at] istanet.gr